more subaru - on subarutribeca.blogspot.com

I've branched out some of the Subaru content to http://subarutribeca.blogspot.com/ - check there for additional posts about the ongoing experiences with our new Tribeca.

Kudos to Subaru of America

Our recent purchase of a 2007 Subaru Tribeca featured version 1.1 of their navigation software. A visit to my.subaru.com this AM saw version 2.0 for sale on there, for a price of $248. I was curious how long the new version had been out, so I sent an email from their contact form online. Specifically, I wanted to know whether the 2.0 had been released before we had purchased our Tribeca on 5-30-07. The answer was yes, but that 1.1 was current when our vehicle was manufactured. I had stated I didn't feel paying $248 was right if 2.0 had already been released, and although I did not specifically request it, Subaru will be sending the 2.0 version to us free of charge.

Subaru's response was lightning fast for a web form - under two hours. And in a stark contrast with Saturn, Subaru did not attempt to make excuses, they made it right. Subaru appears to understand customer service. $248 might not seem like much after purchasing a car of over $30k, but Subaru exhibited yet another reason why they are a good company to deal with.
Their small act of "goodwill" will get retold as much as Saturn's failure to back their product.

Manassas Subaru - a pleasant experience

The team at Manassas Subaru, specifically Sales Manager Roger Holt and Assistant Sales Manager Wolf Asser, make car buying a wonderful experience. Starting with prompt answers to inquires, followed by phone calls, followed by staying late to meet with us, through the end of the process, they performed above and beyond expectations.

We bought a 2007 Subaru Tribeca Limited 7-passenger - and both took time to explain the features in detail - and Mr. Holt insisted on a test-drive Tuesday evening, even though we arrived at 8:35pm, a scant 25 minutes before closing. Having agreed in principle on price Tuesday, the rest of the team had already gone home as Mr. Holt had stayed a half-hour after closing, so we agreed to come in after work on Wednesday.

When we got there Wednesday afternoon, we discovered there had been a glitch in the DVD system on the one we had looked at the night before, so Mr. Holt had taken the liberty of moving the auto-dimming mirror to the other one, and rather than de-install a few additional options, threw those in no-charge. Mr. Asser walked us through the final paperwork, with his dog in tow under his desk, as if no one else was there. All told, the final paper process took less than 90 minutes, including extended warranty spiels and registration.

All told, a painless experience, but even better, an enjoyable one thanks to the efforts of the sales team involved. I would recommend them to anyone looking to purchase a Subaru in the Northern Virginia area.

Manassas Subaru is a participant in the buying programs of Costco, NavyFed and USAA.